26.1.2009     Tracking Patriot Support Cases

Some customers may be unaware that they can check the progress of their support incidents via the secure Client/Distributor zone of the Patriot web site.

By following the Registration and Support link authorised persons can check the progress of current support incidents for their CMS. It’s also possible to review closed incidents and to see all the resolution detail recorded by Patriot support staff.

Don’t forget too, that in the same area of the Patriot web site, you can post requests for development, download the latest Patriot software builds and review the Patriot technical support library.  

If you’re unsure of your account details to logon to the client zone of the Patriot web site, please e-mail support@patriotsystems.com for assistance.  The Patriot website is a valuable resource for CMS managers.