ICA Troubleshooting

Security Errors when attempting to view the User Login Report.

If you receive the following error when attempting to view the User Login Report:

ICA Security Error

This occurs when it is trying to access a log which does not exist. Download and run (as Administrator) the following utility on the webserver: CreateLog.exe

Unable to access pages in the Views subfolder (404 errors)

If you are getting 404 errors on some of the editing pages available with the ICA Advanced module, in Internet Information Services (IIS) Manager you may need to check the list of modules and the handler mappings.

You should have the UrlRoutingModule-4.0 module included in your module list:

ICA Handler Mappings

Under Handler Mappings, go to View Ordered List and make sure that the ExtensionlessUrlHandler mappings are placed above the StaticFile handler in the list:

ICA Handler Mappings

The ExtensionlessUrlHandlers are used for addresses that do not have a filename extension included (such as ~/ICA/Schedule/Update/123), while the StaticFile handler is used for urls with a filename extension (such as ~/ICA/Signals.aspx).

Enable ASP.NET Error Reporting

Display ASP.NET Error Messages: In the <system.web> section, find the following line:

<customErrors mode="???" />

This tells the browser how to deal with errors on the pages. To help with setting up the system, set this to show all error messages, using the following line,

<customErrors mode="Off" />

Once you have the ICA module successfully installed, replace the above line with the following line:

<customErrors mode="RemoteOnly" defaultRedirect="DisplayError.aspx"/>

Date and Time formatting

Date and Time formats will be displayed depending on your browser settings, or in your windows regional settings if you are using Internet Explorer.

Google Chrome

For Google Chrome, go to chrome://settings/languages

Chrome language settings

Drag your desired language to the top of the list.

Mozilla Firefox

For Firefox, go to about:preferences#content

Firefox language settings

Drag your desired language to the top of the list.

Internet Explorer/Microsoft Edge

Microsoft's browsers date and time formatting is controlled by the system settings, found under Control Panel.

Control Panel Region and language settings

Select your format from the dropdown list.