NZ: +64 (9) 974 4691
UK: +44 (0)161 8500560

Patriot Support


Patriot automation systems run smoothly and trouble free year after year but if the unexpected occurs you want to be aboard the Patriot Software Assurance Service.


Patriot's Software Assurance Service is a vital component of any serious monitoring station. It will ensure ongoing reliability and reduce operational and software costs for your business.


Patriot Support subscribers receive access to the customer only zone of the Patriot Web site. This gives you access to extensive technical documentation, requests for development and software updates, essential tools for Monitoring Station supervisors and managers.


Patriot support is free for the first three months from the issue of your registration code.

I need support right now


  • Log it - Track it - Rate It

    • Log on to the licensed user zone of the Patriot website and log your support case

    • Track the case development online and add notes and attachments

    • Rate the support you received once the case is finalized.



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  • Email:

    You can email support@patriotsystems.com if you have any questions regarding Patriot. If you require support immediatly please use the online support case system for fast response.

    Phone:


    Patriot Support Lines

    NZ +64 (0)9 974 4691

    UK +44 (0)161 8500 560

    Emergency Backup +64 (0)6 8677483

Software Assurance Service


Expert Assistance

Avoid wasting precious time and money when you can get targeted expert assistance from the Patriot support team. Support technicians are available and ready to assist anytime of the day. Urgent emergency support requests are given priority and a guaranteed response time. Patriot’s support team can connect directly to your workstations and servers via secure, encrypted, virtual desktop sessions. This is as e­ffective as having an on-site engineer and allows for speedy analysis and fault resolution.

Free Patriot Updates

The security industry is constantly changing, new technology is being released and clients require new and improved services to meet their security demands. Patriot has a team of developers dedicated to ensuring that Patriot has the features and functions you need to provide advanced and value added services to your clients. Don’t get caught out with an obsolete system and keep your monitoring station cutting edge with the latest version of Patriot.

Module Setup & Configuration Changes

While very easy to use, Patriot is a powerful and flexible system with many configuration and set-up options. To take advantage of this power it is important that you have expert assistance at hand whenever you need to make configuration changes or even if you simply want to know the best way to use a particular feature. Patriot Support can also help you stay up to date with ever changing signal formats and communication protocols.

Software Assurance Policy


Clients on a Patriot Support Contract are entitled to support as detailed in the Patriot Support Agreement.

Contact sales@patriotsystems.com for a copy of this agreement.


Login to view your current support status


Casual Support Policy


  • Clients who don't have a current support contract and require support will need to purchase casual support. Conditions and pricing for Casual support are outlined below.

  • The customer must agree to pay casual support charges and supply credit card details to Patriot before the support incident is queued for attention.

  • Casual support is provided on a non-urgent basis and only during normal business hours in the UK and New Zealand where Patriot support desks are located.

  • Casual Support will commence when a support technician is available. There will typically be a delay of up to two working days before support technicians will be available for casual support incidents.

  • If the support technician is available to start work immediately on the problem, they can offer Urgent Support Assistance. There is a charge of US$300.00 for the first hour, and standard charges after this for Urgent Support Assistance.

  • Casual Support is charged at US$160.00 for the first hour and USD$40.00 per 1/4hr thereafter.

  • Each incident will be subject to a minimum charge of USD$160.00

  • Chargeable time commences when the Patriot support technician begins working on the case.

  • Chargeable time ends when the client sends an email or fax confirming that the case is to be closed.

  • In the event of a delay or interruption to support delivery, the support technician can put the case on hold.

  • A casual support event can include any number of issues but they must all be defined and serviced within the same support session and are not transferable to other support sessions

  • No quotes or estimates will be given for the amount of time required to resolve an issue.

  • available to licensed Patriot users in all countries.

  • Patriot may decide to waive the support charges in certain circumstances, but the above casual support policy must be agreed to before any work is commenced

Patriot security alarm and camera partners