Patriot Systems alarm and camera monitoring and response software

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Patriot Support

Patriot automation systems run smoothly and trouble free year after year but if the unexpected occurs you want to be aboard the Patriot Software Assurance Service for 24/7 emergency support.

Patriot's Software Assurance Service is a vital component of any serious monitoring station. It will ensure ongoing reliability and reduce operational and software costs for your business.

Patriot Support subscribers receive access to the customer only zone of the Patriot Web site. This gives you access to extensive technical documentation, requests for development and software updates, essential tools for Monitoring Station supervisors and managers.

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Log a Case Online:

Log a Support Case

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Log it - Track it - Rate It
- Log on to the licensed user zone of the Patriot website and log your support case
- Track the case development online and add notes and attachments
- Rate the support you received once the case is finalised.
Email:

You can email support@patriotsystems.com if you have any questions regarding Patriot. If you require support immediatly please use the online support case system for fast response.

Support Phone Numbers:

NZ +64 (0) 9 974 4691

UK +44 (0) 161 738 1301

AUS +61 (0) 7 3088 4925

If there is no response within 30 minutes then call our emergency backup number

Backup Emergency Support Number +44 (0) 161 464 3299

Patriot Documentation Library

Software Assurance Service

Patriots Software Assurance program provides 24 hour, 365 day emergency support service to ensure you station is running effectively each and every day.

Expert Assistance

Avoid wasting precious time and money when you can get targeted expert assistance from the Patriot support team. Support technicians are available and ready to assist anytime of the day. Urgent emergency support requests are given priority and a guaranteed response time. Patriot’s support team can connect directly to your workstations and servers via secure, encrypted, virtual desktop sessions. This is as effective as having an on-site engineer and allows for speedy analysis and fault resolution.

Free Patriot Updates

The security industry is constantly changing, new technology is being released and clients require new and improved services to meet their security demands. Patriot has a team of developers dedicated to ensuring that Patriot has the features and functions you need to provide advanced and value added services to your clients. Don’t get caught out with an obsolete system and keep your monitoring station cutting edge with the latest version of Patriot.

Module Setup & Configuration Changes

While very easy to use, Patriot is a powerful and flexible system with many configuration and set-up options. To take advantage of this power it is important that you have expert assistance at hand whenever you need to make configuration changes or even if you simply want to know the best way to use a particular feature. Patriot Support can also help you stay up to date with ever changing signal formats and communication protocols.

Software Assurance Policy

Clients on a Patriot Support Contract are entitled to support as detailed in the Patriot Support Agreement.

Clients must be on the latest version of Patriot to be eligible for Software Assurance.

Software Assurance includes both 24/7 support and Patriot upgrades.

Contact sales@patriotsystems.com for a copy of this agreement.

Login to view your current support status

Developer Required Support

Developer required support are support requests that fall out of the scope of Software Assurance as they require specific development or involvement of a developer. This includes SQL Query Building, Report Building and Data Conversion work

Note: if there are any changes required for a custom query or report RDLC in the future due to changes to the database structure or Patriot software, then these future changes will also be chargeable.

Clients on a current Software Assurance contract will be charged $USD 175.00 per hour

Patriot security alarm and camera partners

Video Tutorials

Video tutorials help new operators get an understanding of Patriot and advanced operators pick up time saving tips and tricks.

Patriot Videos

Library Documentation:

View our full documentation library through the link below

Patriot Documentation Library

About Us:

Patriot Systems develops and markets industry leading Security Alarm Monitoring Automation software. The company was established in 1997, although development of the software began four years prior. Today, Patriot is recognised as a world leader in Alarm Monitoring Software.

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Contact

United Kingdom: +44 (0) 161 7381301

Australia: +61 (0) 7 3088 4925

New Zealand: +64 (0) 9 974 4691

sales@patriotsystems.com

support@patriotsystems.com

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