Ad hoc jobs can create dispatch accounts in Patriot which do not take up a standard account. This will mean that you can dispatch patrols to one off address not already in your system and these will not count towards your license account limit.
Third parties or customers can create ad hoc job requests from the Patriot ICA web portal interface. These ICA web portal dispatch requests appear as items for your operators in the activation queue with other events. Job dispatch requests are simple to pick up and action. No need to answer a phone call and all information communicated instantly and accurately.
Requests show up in the activation queue like any other event and can be given a unique Action Plan and event type allowing control on how they are presented and handled.
Dispatch requests can be instantly forwarded out to Patrols using the Automatic Dispatch feature detailed below.
Automatic dispatch works with Plink Patrol response and the Web Dispatch modules of Patriot This means patrols or patrol companies can be sent jobs instantly and automatically, accept the job, complete the job and job in the web form and Patriot. No operator involvement would be necessary.
Send dispatch jobs to many patrol response units or an individual patrol.
Operators will be notified if no patrol accepts the job within a set time frame.
Works for Operator Logins and ICA logins.
Setup and organise different levels of Response and if the one level doesn't respond Patriot will automatically escalate the request to the next level. automatic dispatch can be included to send out Dispatch job requests to Web Dispatch and Plink Patrols instantly.
Monitor and respond to events quickly with Patriot with Duress alarm monitoring, GPS tracking with mapping display and Listen In functions.
Patriot supports the following Meitrack Devices. Check the loneworker webpage for more information.
LONEWORKER DEVICES: MT90V4, MT90G, MT90, P88L, P99G & P99L
VEHICLE TRACKING: MVT100, MVT340, T355, MVT380, MVT800, MVT600, T1, T3, T333, TC68S, T322X & T311
Video and Image verfication events can now be sent to Patriot via the Surgard V alarm receiver with the Surgard V Video Verification Module. Operators can pick up the activation event and then will be shown the video or image verification in the standard video interface.
The Equipment Tab module allows stations to add in additional information about the devices and equipment at the site. The Equipment tab list details are also able to be viewed through the Web Portal ( ICA ) interface.
Advanced Web Dispatch features allows Patriot Stations to dispatch jobs to any Patrol or Patrol company using a web capable device. The Patrol can update accept or reject the job, log on-site and completion times and communicate details instantly and accurately back to the Patriot dispatch station. Create a full customised email to send out the Dispatch Request.
Create and send unique text message, email notifications and web dispatch notifications with Patriot customisable message templates.
Over 40+ optional fields that can be added into emails and text messages
Use HTML to add images, adjust font, hyperlinks and style to your email and Web Dispatch notifications
Use regex options and if / then statements to dynamically add in or filter out fields or data. This allows you to add in custom details if the notification is going to specific Bureau / Dealer customers such as custom logos or call back numbers.
Online documentation, examples and basic templates to start creating powerful custom notifications right away.
Setting up response on a client and applying that response to many Action Plans is now more efficent and much easier. Create Client level Response Plans within the client Response tab including task only and messaging settings and select the Action Plans to apply the new Response Plan. Stations can override global Response Plans at a client Level.
Patriots new Automatic Patrol Dispatch features allow control rooms to operate as unmanned stations. Alarms and Patrol job requests are automatically sent from Patriot to one or more Patrol Response Units based on your stations event configuration. Jobs can be sent to Plink Patrol or Web Dispatch units and can be escalated through a Patrol response list.
Patrols receive the requests through the Plink Patrol APP and can acknowledge, update and complete the Patrol Job through the APP. No operator actions are required. This allows Universities, Schools, Zoos, Gated Communities and stations which are unmanned or unmanned during certain times to monitor and respond to events remotely.
Keep your billing accurate and ensure fast and reliable billing for your Users and Bureaus / Dealers with a Patriot Accounting Module
Patriots direct integration with Xero, MYOB, Microsoft Dynamics and ODOO provide instant and accurate communication of charges and billing details for easy invoicing from your accounting software.
You can now view a breakdown of the Users, Engineers or Operators assigned to Security Groups to make managing ICA access Logins and Security Group assignments easier.
Utilise autodial and call popping features with a Broadsoft compatible phone system. Broadsoft, a part of Cisco, has cloud services deployed by a huge range of leading telecommunication providers around the world. There is also a large range of compatible phone systems that can be provisioned to be used with the Broadsoft.
Police Incident Number automatically logs into the Activation Response Notes
Specific handling for LW (Lone Worker) & VT (Vehicle Tracking) events
Operators are informed when requests are accepted or have failed to be picked up
Stations can now receive dispatch requests from Bureaus / Dealers and End Users through the ICA Manual Dispatch request feature. This allows manual dispatch requests to be instantly created by remote users and appear instantly for operator response. If end users select a preset client then the full client details including address and instructions are available during dispatch and for the Patrol while completing the job.
Operators can now view the client site addresses from the Activations screen. Being able to see a site address can make dispatching easy and help operators identify which store has alarmed if your station monitors chains of stores or clients with similar or the same names.
Integrating safety home monitoring, telecare capabilities and GPS location tracking the Intelihealth devices provide protection for at risk workers, Lone workers and your loved one at home or out and about. The alarm and location details are sent directly to Patriot alarm monitoring stations and can also accessed by users and their caregivers via an online platform web portal if required.
Smart Care Alarm system for indoors and on-the-go - Signals sent to Patriot stations directly using a secure SIA DC09 protocol.
Enhanced location accuracy with GPS & Wi-Fi technologies - Locations show in the Patriot built in mapping system for quick operator response.
Remote & Local programming makes updating the units easy.
Large Help button with LED backlight. Fall detection built-in to specific models.
Emergency pendants and wrist transmitters are available with specific models.
Patriot 6.9 supports receiving signals from the Bosch Cloud service. Signals from the Bosch Cloud, and any other services, panels or communicators using the Patriot SIA DC09 task can now include visual verification and location data. The verification data will be displayed in the standard Patriot video verification interface and GPS locations are displayed in the Patriot mapping interface.
Operators can instantly identify if there are pending work orders or active test modes in a client with a new updated icon system. These icons only show when appropriate and appear next to the relevant tabs on the clients menu. Test Modes can also be linked to work orders so when the work order is completed the associated test mode or test modes are automatically switched off. Work Orders can easily be created from the activation response window and can now instantly copy the full operator notes from the activation into the work order.
Operators can now quickly dispatch jobs directly from the Activations / Jobs screen of Patriot. This makes it easy for operators to dispatch the correct patrol to the correct location with additional details improving response time and performance.
Workorders now have a testmode button where operators can view a list of testmodes associated with the workorder. Operators can also added testmodes and link them to the workorder from the same screen. Once the issue is resolved and operators complete a Work Order linked with test modes they will have a chance to remove the linked test modes instantly saving time and avoiding testmodes being left on after maintenance has been completed.
Plink APP interface is even easier to use than before.
Welfare Checking has updated location tracking, location logging and welfare check settings.
Patrol Job window so Patrols have an overview of their Patrol run schedule and can manage job requests quickly and easily.
Operators will be able to use the Dispatch Location Map to quickly find the closest available Response Unit. A list of available patrols will be listed along with a map showing the location of the activation and the locations of GPS tracked patrol response units. This will allow operator to quickly select the best patrol and action them to respond.
Bureaus and Admin staff can now easily create new clients through the Internet Client Access portal. The ICA client creation tool allows the user to select the Port and a template to create the client from. You can also limit the Client Range for Bureaus so they are creating accounts only in their selected Client ID range.
Photos can be taken on the Plink APP by a patrol responding to a dispatch job. The photos will be logged against a job ticket back at the dispatch center. As well as showing instantly in the Response Notes of the activation for the operator the photos will be available for review in the Dispatch Job history. Bureaus and End Users can view the photos through their Internet Client Access portal if given permission.
Photos can provide critical evidence for auditing such as the Patrol checking the site, on site confirmation, any damage that has been caused or that the site was secure.
Link Test Modes to Work Orders to easily maintain and manage accounts that require technician assistance. Create and view test modes from the work orders screen in the client or the supervisors work orders window. Operators can quickly access the Work Order by clicking on the link in the test mode screen.
Bria phone integration allows Bria phone systems to be used from within the Patriot interface. The setup is very simple and Bria can utilise a workstations connected headphone set to allow the operator to make calls from Patriot UI. As well as Autodial functions from the Patriot UI the Bria Module will allow Call Popping. Call Popping will automatically find the account associated with the number that has rung into the Monitoring Station. No need for the operator to ask the caller for their account or user information which will improve customer service and operator performance.
The site status is now shown dynamically in the Activation window. This allows operators to instantly see the exact state of the site which will help them respond to activations and makes response more intuitive.
Operator handover messages allow operators to pass along important details to other staff members over different shifts. The Handover Messages window can be displayed when Patriot starts up so operators don't miss important messages.
Want to see the Activations Window as soon as you log into Patriot? No problem. You can now select the default startup window for your staff so they are presented with the most useful information they need to see as soon as they start their shift.
The Tiandy Camera Module allows your monitoring station to receive and response to video events and view live feed from Tiandy camera systems. The Tiandy Camera Module supports Events from the DVR, Video Verification clips, live feed, Two way Audio and arm / disarm commands. This means that you can dual monitor Tiandy camera systems with alarm panels for advanced site monitoring and have the camera system arm & disarm at the same time the panel. The Tiandy camera module also supports local video recording with the Patriot Video Recording Module and Virtual Guard Tours. Two way audio allows you to communicate with personal on site and advise trespassers to leave before criminal acts occur.
The Patriot Chiptech Module allows monitoring of GO mPERS devices.
Web Dispatch is the latest way to Dispatch Patrols through Patriot. Jobs can be dispatched to any Patrol using a web capable device through the Web Dispatch system. The Patrol can update the job and can communicate details instantly and accurately back to the Dispatch Station. Onsite / Off Site times, Notes, Charges and Patrol Finding Notes are all logged for reporting and auditing purposes.
Temporary and permanent client notes can now be edited by Bureaus and site managers through the Patriot Internet Client Access. Users must have security group permissions to be able to edit client notes.
Receive duress alerts & GPS locations from SCSI Duress Watch devices allowing Patriot operators to protect & quickly respond to High Risk workers.
Almond devices can send alerts and additional media to Patriot with the System Technologies Module. Operators will receive events and can view media in the standard Patriot media interface to respond fast and effectively to alarm events.
The dispatch module now allows the dispatching and recording of manual patrol dispatch jobs. This allows operators to enter in on site / off site time, charges, notes and manage the dispatch Jobs. These are avialable to be viewed from the Dispatch window in Patriot and by the end user through ICA and Plink.
Report builder 3 in now supported.
Create Work Orders For Technicians & Bureaus and allow techs to access and update them remotely. Administrators can view all the Work Orders in the Work Order Window, search and filter them and update them in needed.
Advanced Camera Integration with PACOM including Live Feed, Video Verification, PTZ Controls, Alarms, Audio, Camera Recording (With CR Module), Virtual Timed Guard Tours (With VGT Module)
Patriot can now receive signals from the AJAX alarm systems with the AJAX IP Module. Contact Patriot Sales firstname.lastname@example.org for more details or to trial the AJAX IP Module.
Send test signals from a directly within a Client. The Client ID and Area is automatically entered and you no longer need to go through the general signals window.
Internet Client Access users who have the security group rights are now able to edit and update schedules. The Auto Status options such as Late to Close and Open out Of Hours are also displayed.
The Client Note system has been update and now allows for multiple temporary and permanent notes so you can manage the notes that your operators need and read.
Setup Port IDs and select them easily. This helps operators and also Bureaus ensure the correct Port is selected.
Get rid of paper Run Sheets and streamline Patrol Jobs with Plink Patrols. Patrols have instant access to all the details they need included key, address, User and Job details. During a Job Patrols can create notes or Alerts for Operator action. Simple check lists of each jobs items and scan codes make each Job easy for the Patrol to follow through or can be quickly completed if the Patrol knows the job well. Jobs are automatically sorted adn orded based on their due by times and Plink Alerts notify the Patrol of their Jobs that need attention.
For more information check out the Plink Patrol page
Global public holidays can be assigned to all clients who observe these holidays and can be updated globally for easy advancement of the holiday date each year. Clients can be set during the period of the holiday or have adjusted times. Client bulk update also allows for easy assignment of public holidays to groups of clients.
For more information on Global Holidays check out the Patriot Documentation Library contact the sales team at email@example.com
VANDERBILT FlexC has now been integrated into Patriot through the development of the Patriot FlexC IP Module. This allows direct communication from FlexC Panels such as Vanderbilt SPC IP and GPRS panels direct into Patriot. This includes polling functionality.
For more information on FlexC and other Patriot IP Modules contact the sales team at firstname.lastname@example.org
Patriots Patrol app will allow you to dispatch jobs directly to the Patrol phone, receive instant updates and status changes and the results of the Patrol. The Patrol app also provides welfare checks and duress functions to keep your patrol safe and Patrol Site Check mode allowing patrols to scan NFC and QR codes.
For more information check out the Plink Patrol page
Permaconn units can now be armed and disarmed from Patriot, ICA and Plink. Operators can arm and disarm panels form within the Patriot UI for end Users when requested and control ouputs to open doors etc. Bureaus, Users and Techs can use their ICA or Plink app to control their panel if given correct security rights.
Innerrange and third party panels connected with a T4000 using SkyCommand can now be armed and disarmed from Patriot. Operators can arm and disarm panels form within the Patriot UI and end Users, Bureaus and Techs can use their ICA or Plink app to control their panel if given correct security rights.
The Standard Camera Media Module allows Patriot to receive emails with a image as an attachment or with a link to a image. Patriot will create an event based on the 'EventType=' details of the email. The Operator will receive the image from the attachment or the link in the Patriot Camera Event View UI as with other camera events.
Alarm.com provide security & smart home services throughout the world including Australia and New Zealand. As well as having great business solutions Alarm.com seamlessly connects the key devices in your home on one platform — so they work together and work smarter.
For more information on Alarm.com check out the website link here: Alarm.com Website
The latest series of the Trikdis communicators allow the SIA DC09 format and are compatible with Paradox, DSC, GE Interlogix and Texecom alarm panels.
For more information on Trikdis communicators check out the website link here: Trikdis Communicators
Jablotron have been producing alarm systems for 25 years. They produce both smart systems for residental customer with easy to control innovative functions and alarm systems for commercial sites. IP enabled Jablotron panels can be selected to use the DC09 format to send signals directly to Patriot, no receiver required.
For more information Jablotron Panels check out the website link here: Jablrotron Website
The SIA DC09 IP module is a verstile solution for IP / GPRS monitoring because it is used by many manafactures of security hardware and services worldwide. If your station would like to trial the Patriot SIA DC09 module to test at your station or would like to know if has been tested with a specific panel then email Patriot Sales at email@example.com
Click here for a full lists of Patriot IP Modules
With the User Type Instructions, Action Plan Instructions and Instruction overrides you can tweak the messages the operators will see during response to meet the exact requirements of the Bureau, client and signal type of the event.
With the Samsung Camera Module your station will be able to monitor Samsung DVR units. This will allow live feed and review from the DVR as well as two way audio. Patriot will also be able to receive events from the camera system and show event clips with live feed in the CatchIT event view.
Video tutorials help new operators get an understanding of Patriot and advanced operators pick up time saving tips and tricks.
View our full documentation library through the link below
Patriot Systems develops and markets industry leading Security Alarm Monitoring Automation software. The company was established in 1997, although development of the software began four years prior. Today, Patriot is recognised as a world leader in Alarm Monitoring Software.
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