Patriot Features

Packed full of Features - Patriot will meet your station and customer requirements

Main Features

  • Alarm Formats
    Comprehensive alarm format support including Contact ID, Contact ID Expanded, SIA, Ademco Fast, & IR Fast
  • Communication options
    Signal communication channels include PTSN, IP, GPRS & GSM
  • Compatible Alarm Receivers
    Huge range of compatible alarm receivers including Surgard System I,II,III,IV & V, FE900, Permaconn, Paradox, FSK & RDC

    Show me a list of compatible alarm receivers

  • Accounts
    Scalable amount of accounts from 100 to 100,000+
  • Zones
    Up to 36500 zones per partition
  • Users
    Up to 36500 users per partition
  • SQL Database
    Compatible with industry standard scalable SQL database - SQL Express is provided with Patriot and is usable up to approximately 2000 accounts
  • Platform
    Compatible with Windows & virtual machines
  • Data Backups
    Automated warm backups of your database
  • DR & HR
    DR and High Availability include Always On Availability Groups (AOAG), Windows Server Failover Cluster (WSFC), SQL clustering and SQL mirroring. Patriot Enterprise required
  • Certification
    Meets world class certifications including UL, BS and Grade 1 certification
  • Language
    Translation tool and multi-language support

    More about Patriot Translation Tool

  • Sounds
    Customizable alarm sounds, reminder alarm and interval settings are configurable
  • Operator Levels
    99 Operator levels that can have their own unique security settings
  • Security Groups
    Security groups provide multiple permission groups for different types of operators, technicians or dealers (Bureaus)
  • Signal Analyzer
    Ability to analyze signal origins & log caller ID
  • Single Sign On
    Active Directory Single Sign on capability
  • Data Archiving
    Retain database speed and efficency by automatically backing up old data
  • Auto Data Restore
    Auto Data Restore options - Warm backups from the primary server are automatically restored to the backup server – Enterprise Required
  • Emergency Support
    24/7 emergency support and case web portal to log, review and attached files to support cases
  • Documentation
    Full library documentation access for customers about Patriot features, operation and configuration
  • Training
    Online Training Modules and Remote Training sessions available
  • License System
    Smart license system allows additional accounts, workstations and additional modules to be added with no reinstallation required

General Operation Features

  • Easy to Use
    Easy to use consistent UI with fast access to all client details through activation response screen
  • Voice Codes & Passwords
    User Voice code and site duress password verification
  • Auto Dial
    Auto Dial functions available with Auto Dial modules
  • Dispatch Ticket
    Guard Dispatch Ticket/Code for callout and intervention reference
  • Test Mode
    Test mode with scheduling options able to be set at Account, Area, Event or Zone levels
  • Automated restoral handling
    Event restoral options such as ’Delay and Alarm if no restore’ and ‘Alarm Again if No Restore’
  • Multi-level Overrides
    Override Event Types, Response Plans, Action Plans, Charges and automatic notifications at a client level
  • Simple Response List
    Event Grouping and runaway alarm monitoring to provide a short, easy to navigate Activation List for operators to follow
  • Auto Select Activations
    Auto select Activation button for operators to automatically select the next highest priority alarm


  • Action Plans
    Configurable Action Plans allow advanced customization of grouping and actioning of incoming signals
  • Response Plans
    Global Response Plans generate response lists for easy response maintenance and customer setup
  • Action Plan Escalation
    Escalate Action Plans for further control over event management and automation
  • Runaway Alarms
    Runaway and Multi-Knock alarmscan be automatically detected and treated by a selected Action Plan
  • Templates
    Customizable Event Type template and downloadable standard Templates
  • Reminder Alarms
    Client Reminders appear in Activation Queue for operator action and can be setup as one off or scheduled reminders such as welfare checks
  • Holiday Schedules
    Holiday schedules can override the clients standard schedule for easy maintenance
  • Panel Types
    Panel Types allow quick and easy setup of Event Types, Zones and Alarm Panel configuration when setting up new clients
  • Import and Export Data
    Import and export client data in CSV format
  • Dealer (Bureau) Billing
    One charge billing for Dealers / Bureaus with a breakdown of charges for each of their clients

    More information on Dealer (Bureau) features

  • Completed Activations Window
    A searchable list of completed activations makes it easy for supervisors to review completed alarm activations

Advanced Module Features

  • Internet Client Access
    Internet Client Access allows customers to view and edit their site/s signal history, User details, Response Details, Response List, and zones
  • Billing and SRM
    CMS and SRM integrations eliminates manual errors, keeps track of payments and reduces data entry
  • Technician Access
    Technicians can view signal history of sites and place sites on and off test mode and complete Work Orders remotely through PLINK or any web capable device
  • Lone Worker and GPS monitoring
    Monitor lone worker devices and vehicles and receive alarm events and view location on an interactive map
  • SDKs
    Integrate devices and services into Patriot with JSON, standard Plugin, and Camera SDK’s available

    More details on Patriot SDK

Messaging Modules

  • Two way text messaging allows automatic notifications based on events are able to be sent to user mobile phones, e-mail, smart phones or pager (optional modules required)
  • First Response allows Users to acknowledge or fall back an alarm notification by email, smart phone or text message
  • Message Formats allow customizable messages for Email and Text Messaging notifications for different events
  • >
    Message escalation allows a list of Users to be notified in a set order after preset time intervals

More details on Messaging Modules

Camera System Feature

  • >Compatible camera protocols modules include IP, RTSP and ONVIF
  • Compatible Camera Systems include Frontel / Videofied / Hikvision / Avigilon / Dahua / UDP / Paradox / Hanwha / Mobotix / IDIS / Rialto
  • Virtual Guard Tours provide scheduled or instant tours via cameras at site
  • Video Event Recording Module allows video events to be saved to a local storage for auditing and review
  • Integrate devices and services into Patriot with JSON, standard Plugin, and Camera SDK’s available

More details on Camera Modules

Dealers (Bureau) Features

  • >Dealer overrides for charges, Action Plans, Response Plans and Dispatch
  • Engineers linked to Dealers allows engineers access to the dealers clients to view signals and turn sites on and off test mode
  • Dealer branding allows their clients branded in the Patriot UI with the Dealer logo and callback number
  • Dealers can access, edit and maintain their clients using Internet Dealer Access module
  • Reserve Client ID ranges for dealers

More details on Dealer (Bureau) features

Report Features

  • Huge range of standard reports included with optional reports for download
  • Operator & Client maintenance audit trail reports
  • Automatic reports for work orders
  • Preset Reports set up with definable schedules
  • Customizable reports of signal and monitoring information both ad hoc and automatic in multiple formats including pdf, txt, rtf and excel
  • Customizable appearance of watermarks, headers, footers and images on reports
  • Customizable content and details on reports created through SQL queries
  • Automated reports can be sent via email or saved to a local drive in variety of forms

More details on Patriot Reports

Patriot security alarm and camera partners

Video Tutorials

Video tutorials help new operators get an understanding of Patriot and advanced operators pick up time saving tips and tricks.

Patriot Videos

Library Documentation:

View our full documentation library through the link below

Patriot Documentation Library

About Us:

Patriot Systems develops and markets industry leading Security Alarm Monitoring Automation software. The company was established in 1997, although development of the software began four years prior. Today, Patriot is recognised as a world leader in Alarm Monitoring Software.

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