Automate Routine Operations
Streamline operations with automated, direct notifications for schedule-related alarms, including late closures, out-of-hours openings, low battery, and other events. When given permission, end users and dealers can cancel, extend or escalate events themselves, acting as the first response.
Reduce Operational Cost
Automate notifications for common, repetitive events and put response capability directly in end users' hands, allowing operators to focus their attention where it matters most. Utilise autodial and call popping functions to allow your team to respond to alarms and incoming calls faster and more effectively than ever.
Automate Routine Events
Late to close, open out of hours, low battery and any other event can be configured so that alerts go straight to the end user who can act without an operator.
Managed User Controls
Dealers and users can manage their accounts, arm and disarm sites remotely, turn on lights, create reports and view signal, dispatch and activation history. No phone calls required.
Autodial and Call Popping
Incoming calls arrive with the matching account appearing on screen for faster effective response. Operators dial the contact with one click from Patriot Systems, no manual dialling required.
Let Users Handle Routine Events
Patriot Systems sends the alarm notification directly to contacts showing the event details and any relevant options. What happens next depends on the alarm type and the permission the end user has.
- An automatic notification is sent to your chosen contacts via SMS, email or smartphone notification.
- Contacts are presented options to 'Cancel Alarm Response' or 'Request Operator Action'. The user decides the response.
If the user cancels, the event completes automatically in Patriot Systems, no operator required. If the contact requests operator action, or if they do not respond within the time you set, the alarm appears in the activation queue and is handled as normal. Operator Fallback ensures an unanswered notification is never missed. It escalates back to an operator on a timer you control.
Automate & Schedule Related Events
Schedule related notifications such as extending the scheduled closing time for a late to close event or authorising a limited out-of-hours opening. Users can handle events remotely from their phone, anywhere in the world, including arming the site.
Streamline busy times with automated messaging that lets users:
- Extend the scheduled closing time for a late-to-close event.
- Authorise a limited out-of-hours opening.
- Arm the site remotely, avoiding patrol callouts.
- Cancel the alarm response to complete the event in Patriot Systems.
- Request operator action to send the event to the activation queue.
- Handle their own sites without involving your operators.
Autodial, Call Popping and Listen-in
Call popping puts the matching customer account and activation on the operator's screen the moment the call arrives. Finding the right account when a caller does not know their account number, or is difficult to understand, is a slow and stressful part of the job that simply disappears.
Autodial allows operators to dial contacts straight from the activation response window, working through the call list in sequence with a single click, no misdialled numbers.
Listen-in opens the microphone on a compatible lone worker device, so an operator can assess a duress alarm before deciding what response to send.
Autodial and call popping functions integrate seamlessly with leading telephony platforms and dialler tools, making it easy to connect Patriot Systems with your existing infrastructure: Asterisk, TAPI, Bria Softphone, Desktop Dialler API, Avaya and Broadsoft.
Ready to see the Advanced Response Pack in action?
1
We review your request
Tell us about your team and current setup in the form. We'll build the demo around your business needs.
2
A specialist gets in touch
We'll reach out to find a time that suits you and your team.
3
Your tailored demo
A remote walkthrough of the Patriot Systems features that matter to your operation.