Secure Remote Web Portal Access
Give your customers, dealers, technicians and operators 24/7 access to Patriot Systems. Role based permissions let you control which accounts and data each user has access to. Allow operators to respond to alarms, bureaus to manage accounts, and technicians to use test mode and work order functions from anywhere.
One Portal for all
Operators
View the activation queue and action events from a browser. Auto-dial contacts, remote control panels, open gates, view camera streams and manage billing.
Dealers and bureaus
Create and manage accounts across a client base and generate site reports. Provide full access to their accounts or allow them to log change requests for operator approval.
Technicians and engineers
Work on site without calling the Alarm Receiving Centre. Put sites on and off test mode then check live signal history. Create, update and complete work orders, add photos and sign off.
End users and customers
View signal history, activation history and dispatch history across one or multiple sites. Arm and disarm panels, open doors and control lights on compatible systems.
Security Group Role Based Permissions
Security groups control what each user can see and change. A dealer sees their accounts, a technician sees the sites they service, and an end user sees only their own sites.
Remote technician access
Technicians and engineers can perform their duties on site with access via a phone, tablet or PC, without contacting your Alarm Receiving Centre.
- View signal history of any linked account.
- Place sites, zones and areas on and off test mode remotely.
- View, update and complete work orders.
- Add billing charges to a work order from site.
- Enter on-site and off-site times and sign off digitally.
Putting a site on test mode through the web portal is quick and easy, with no need to call operators when on site. When the work order is completed the linked test modes complete automatically.
Dealer and bureau access
Client management is easy with Patriot Systems dealer access. Give dealers control over their client base within your operation centre's role based permission guardrails, including reports, protected users and a handy dashboard.
A dealer's customers can receive branded reports and notifications, and log into a branded portal.
- Unique branding per bureau or dealer.
- Create and manage accounts across a client base.
- Generate site reports for their own customers.
- Branded reports with the dealer's logo.
Client ID ranges and port IDs
Supervisors allocate a Client ID range and specific port IDs to each dealer. The dealer can then configure client panels using their assigned IDs knowing those IDs have not been given to another dealer or to one of your own clients. When a dealer creates a new account through the portal, Patriot Systems automatically allocates it an ID from within their range.
Dealer Branding | For your operators
A dealer's clients and activations carry that dealer's logo and callback number in the Patriot Systems UI, so an operator handling an alarm knows whose customer it is.
Dealer Branding | For their customers
The portal the dealer's end users log into can be branded with the dealer's logo and a custom look. Reports sent out to end users can be branded with the dealer's logo, design and data preferences.
Work orders and servicing
Operators raise a work order from a client's work orders tab when a customer, bureau or technician calls it in, or straight from the activation response screen. This copies the signal and activation detail into the work order notes automatically, so the technician arrives knowing what the alarm actually did.
Administrators set default priority, processing groups and other options to automate how work orders are created and routed, and customise the billing charges attached to them.
Work orders have a dedicated window for viewing, creating and updating work orders. Edit, delete and add charges, search and filter for current or completed jobs, configure dispatch times, and send a work order by email to the technician or bureau.
See Patriot Systems in action
Fill in the form to request a remote demonstration and our team will be in contact.
1
We review your request
Tell us about your team and current setup in the form. We'll build the demo around your business needs.
2
A specialist gets in touch
We'll reach out to find a time that suits you and your team.
3
Your tailored demo
A remote walkthrough of the Patriot Systems features that matter to your operation.