Dispatch & Patrol Management
Keep patrol officers and your operations room connected through Patriot Systems with everything managed in the same system and database. A complete patrol management solution, including the Plink Patrol app, handles dispatch jobs, run sheets and welfare checks, while GuardLink adds integrated job communication for external response providers.
Manage Your Patrol Workforce With Confidence
Coordinate patrol operations from inside Patriot Systems in real time. Operators follow the live state of every dispatch job, pending, active, completed, in the same window where they handle activations.
When dispatching, operators see which patrols are closest to a site and which already have jobs, so the most appropriate patrol goes every time. Communication runs both ways: notes, status changes and photos come straight back and are recorded against the activation and the job, instantly visible to operators.
Job details also populate the alarm response notes automatically, so there are no paper dockets and nothing to reconcile.
Fast Dispatch
Jobs go straight to the patrol through the Plink Patrol app, cutting operator workload and avoiding miscommunication.
Digital Run Sheets
Scheduled patrol jobs and digital run sheets keep patrol activity structured, trackable and auditable.
Safety and Wellbeing
Welfare checks, GPS tracking and integrated duress buttons protect the people you send out.
The Plink Patrol App
Plink Patrol is our mobile app for patrol officers. Officers use it to receive dispatch jobs, manage a digital run sheet, scan checkpoints and communicate with the monitoring centre in real time.
The app continues to work without reception and actions taken offline sync automatically when signal returns, recorded with the time they were performed, not the time they were received.
- Accept, update and complete jobs, with full job detail (site instructions, operator instructions and key details) ready in the app.
- Scan QR codes and NFC tags, and complete geofence checkpoints.
- Get directions to site through Google Maps or the device's map app.
- Add notes and photos, and complete job-type-specific feedback forms.
- Manage multiple concurrent jobs, with alerts muted while on site.
- Stay secure with MFA, password complexity and PIN options.
Dispatch and run groups give each officer the correct job list for their shift. If someone falls ill or is overloaded during storms or other unforeseen events, another patrol can take over their jobs.
Digital Run Sheets and Checkpoints
Scheduled site checks and patrol runs become an ordered list the patrol works through and completes, replacing paper run sheets and the potential disputes that can come with them.
Checkpoints are proof of presence. Patrols scan NFC tags, Bluetooth beacons and QR codes, work to geofenced checkpoints, and follow site floorplans, with custom feedback forms capturing exactly what each job type requires.
- Ordered digital run sheet per patrol, per shift.
- NFC tag, Bluetooth beacon and QR code scanning.
- Geofenced checkpoints and on-site floorplans.
- Custom feedback forms per job type.
- Photo capture stored against the job and visible to operators and customers.
Dispatch and Patrol Mapping
Mapping runs through the whole patrol workflow: finding the closest officer to an activation, tracking patrols for auditing and welfare, and showing the tasks a patrol completed on a map of the site.
Dispatch Map
The patrol location map shows the activation alongside every GPS-tracked patrol unit, with available patrols listed so the operator can pick the closest one at a glance. Patrol groups, postcodes and rankings decide who is eligible before distance is even considered, so the nearest patrol is the nearest appropriate patrol.
- See each patrol officer's availability alongside their location.
- Dispatch by clicking a patrol's vehicle icon on the map and selecting the job type.
- Stream a live map of all online patrol officers to your video wall.
Geofence Checkpoints
Geofence locations can be assigned as tasks on a patrol job. Patrols walk or drive through each location, with a map view of the checkpoints still to reach. Exact GPS positions are logged as each task is completed.
Patrol Job History Map
A history map can be embedded in a report or opened in the Web Portal, showing where and when patrol activity took place:
- On-site and off-site locations.
- Geofence zones with timestamps.
- Patrol location when completing job items, such as scanning a code or completing a task manually.
- Photo and note upload locations.
Supervisors can use the history map to verify patrol activity and review job history with confidence.
Maps in Reports
Patrol job reports can include Google Map views, so the evidence of completed work comes with every report. Reports include:
- Patrol Job with On-site and Off-site Locations: where the patrol arrived and left.
- Patrol Job with Patrol Route: the on-site and off-site locations plus the path the patrol took between them while checking off tasks.
Supervisor Tools
Patrol supervisors can manage jobs from dedicated dispatch and patrol views in both the Windows application and the Web Portal.
- Search and filter dispatch and patrol jobs quickly.
- Update job details, descriptions, charges and on-site and off-site times.
- Manage which jobs are linked to which run groups and patrol officers.
- Correct an on-site time or charge after a job is completed, keeping billing accurate before invoicing.
Reporting and Billing
Every job builds a dispatch job and activation note audit trail, with no manual data entry. Automatic patrol reports bring together notes, photos, checkpoints, job details and maps, and are available through the Web Portal or as automated PDFs.
In conjunction with the Accounting Pack, automatically apply charges to dispatch and patrol jobs, with flexible billing based on the type of service and time spent on site. Dispatch charges can combine a standard call-out fee with automatically calculated on-site time, using an initial period followed by set increments. Jobs can be held for review so staff can confirm charges before invoicing or configured for automatic invoicing. Dispatch and patrol billing integrates with the Accounting Pack and billing engine for a streamlined billing process.
Once a job is closed, reports can be sent immediately or on a daily, weekly or monthly schedule. Invoices are calculated from the same data, which avoids repeat data entry and errors and makes sure every job is charged for.
Our Smart Guard Dispatch Tool
GuardLink simplifies guard dispatch management for monitoring centres and control rooms. The Dispatch and Patrol pack adds support for receiving dispatch requests from other monitoring rooms via GuardLink.
Operators and response staff work from one simple interface with no need for phone calls, additional web portals or multiple systems. Responders can accept, reject, cancel and complete jobs, and provide real-time updates including notes, docket numbers, onsite and offsite times, signatures and photos.
Looking to find out more about the Dispatch & Patrol Pack?
1
We review your request
Tell us about your team and current setup in the form. We'll build the demo around your business needs.
2
A specialist gets in touch
We'll reach out to find a time that suits you and your team.
3
Your tailored demo
A remote walkthrough of the Patriot Systems features that matter to your operation.