Privacy Policy

Your privacy is important to Patriot Systems. This policy explains how we collect, use, disclose and protect personal information through the Patriot Systems website, including website enquiry forms, cookies and connected systems.

This policy is specific to the public website. Separate privacy information or terms may apply to Patriot products, the Patriot support portal and Plink services.

Depending on where you are located and which Patriot business you deal with, the entity responsible for your personal information is:

• New Zealand: Patriot Systems Limited, New Zealand company number 832976.
• Australia: Patriot Systems Australia Ltd, New Zealand company number 7584096 and Australian ABN 89 635 165 785.
• United Kingdom: Patriot Systems Limited, UK company number 05549597.

The Patriot businesses form part of the wider Permaconn group and may share information within that group as described below.

Privacy correspondence may be sent to Patriot Systems, Suite G.03, 1 Epping Road, North Ryde NSW 2113, Australia, by email to sales@patriotsystems.com, or by telephone on (07) 3088 4925.

When you submit a website contact or enquiry form, we may collect:

• your name, job title and company;
• your phone number and email address;
• your country; and
• the content of your enquiry and any other information you choose to provide.

When you visit the website, we and our technology providers may also collect technical and usage information, including your IP address, browser and device information, pages viewed, referring website, interactions with the site and cookie or similar technology identifiers.

We collect information directly from you when you contact us or submit an enquiry, and automatically through website technologies. We use it to:

• respond to and manage enquiries;
• direct your enquiry to the appropriate Patriot or Permaconn group business;
• manage prospective and existing customer relationships, including through our customer relationship management system;
• operate, secure, troubleshoot and improve the website;
• understand website use and measure the effectiveness of our communications and advertising; and
• comply with legal obligations and establish, exercise or defend legal claims.

For UK users, our principal lawful bases are our legitimate interests in responding to enquiries, managing business relationships, operating and improving the website and protecting our systems; consent where required for non-essential cookies or similar technologies; and compliance with legal obligations where applicable.

The website uses cookies and similar technologies. These may include Google Analytics, advertising pixels, LinkedIn technologies and HubSpot technologies. They help us operate and secure the website, understand how it is used, manage enquiries and measure or improve communications and advertising.

For visitors in the United Kingdom and Europe, we use a cookie consent tool. Non-essential advertising and tracking technologies will not be activated unless and until the required consent has been obtained. You can change your choices through the cookie settings tool and can also manage cookies through your browser settings.

Further details, including the technologies used, providers, purposes and retention periods, will be set out in the website Cookie Notice.

We may disclose website information to:

• Patriot and Permaconn group entities where needed to respond to your enquiry or manage the relationship;
• providers supporting website hosting, IT security, analytics, advertising and customer relationship management, including relevant Google, LinkedIn and HubSpot services;
• professional advisers, insurers, regulators, courts and law enforcement where reasonably necessary or legally required; and
• an actual or prospective purchaser in connection with a corporate transaction.

We require service providers to handle personal information only for authorised purposes and to apply appropriate security measures.

Patriot operates as part of a global group. Personal information collected through the website may be accessed or processed in New Zealand, the United Kingdom, Australia and countries in which our service providers operate.

Where UK personal data is transferred outside the United Kingdom to a destination that is not recognised as providing adequate protection, the relevant Patriot entity will use an approved transfer mechanism and complete any required transfer risk assessment. New Zealand entities will take reasonable steps to ensure overseas disclosures are protected consistently with the Privacy Act 2020.

We retain website enquiries and related CRM records only for as long as reasonably necessary to respond to the enquiry, manage the resulting relationship, meet legal and record-keeping requirements and deal with disputes. This may include responding to and managing enquiries, maintaining customer and prospective customer relationships, keeping appropriate business records, and meeting our legal and regulatory obligations. When personal information is no longer required for those purposes, we take reasonable steps to securely delete or de-identify it.

We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse and unauthorised access, alteration or disclosure. However, no internet transmission or storage system is completely secure.

Depending on where you are located, you may have rights in relation to your personal information.

• New Zealand: you may request access to and correction of personal information held about you and may complain to the Office of the Privacy Commissioner.
• United Kingdom: you may have rights of access, correction, erasure, restriction, portability and objection, and may withdraw consent where processing is based on consent. You may complain to the UK Information Commissioner's Office.

To exercise a right or raise a concern, contact us using the details under "Who we are". We may need to verify your identity before actioning a request.

The website may link to the existing Patriot support portal and Plink services. Those services may collect personal information separately and may have their own privacy information or terms. The public website does not process Patriot payments. External websites and services are responsible for their own privacy practices.

We may update this policy from time to time to reflect changes to the website, our practices or applicable law. The current version will be published on the website with its effective date.