Connect with Your Contacts
Send and receive incident alarms, schedule alarms (LTC/OOH) and event notifications with your users, bureaus, patrols and site managers. Use SMS, email and smartphone notifications, bulk messaging and custom message formats to automate operator processes.
Smarter Notifications for Monitoring Stations
Whether you need to notify end users of an alarm event, dispatch a response team or acknowledge incoming messages from the field, Patriot Systems handles it seamlessly. Operators can send and receive notifications through multiple channels including GSM modem, SMS internet gateways and email, giving your control room maximum flexibility.
Incoming events can be received via email or SMS, and outgoing messages can be fully customised to match your workflow and brand requirements. With advanced message escalation built in, you can define exactly how notifications are prioritised and re-sent if initial attempts go unanswered, ensuring no critical alert is ever missed.
Automatic Notifications
Send dynamic event details through one or multiple channels the moment an event is logged. No operator involvement required.
Bulk Messaging and Escalation
Bulk message many contacts at once or allow unacknowledged messages to be redirected up a chain of contacts until someone responds.
Customisable Message Formats
Create custom message formats for every event notification with over 40 dynamic fields, HTML and conditional content options.
Message Formats
Create and send unique text messages, email and smartphone notifications with customisable formats.
- Over 40 optional fields available to dynamically enter data into notifications along with static text.
- HTML formatting in email and dispatch notifications, including images, fonts, hyperlinks and styling.
- Handlebars and regex with if/then statements add or filter content dynamically.
Messaging Options
GSM Modem
Send text messages through a physical GSM AT Command compatible modem with a standard SIM card. It's typically cheaper per message than an SMS gateway and doesn't rely on an internet connection, though it sends one message at a time.
SMS Gateways
An SMS internet gateway requires no physical hardware and can send large volumes of text messages quickly. Ideal for larger control rooms, gateways handle high daily volumes without extra hardware.
SMS Gateways include SMS Global, Clickatell, Emailify, uFone, mGate and Optus.
Twilio and WhatsApp
Send notifications through Twilio to compatible services such as WhatsApp.
Send automated email incident and late-to-close notifications to users or send manual messages during response if a contact fails to answer a call.
The system can also receive emails from devices and services including Navman and NxWitness, or in custom formats.
Advanced Messaging
Bulk messaging sends a manual or pre-set message to many users at once, ideal for outages, weather events or anything where the alternative is a hundred phone calls.
- Bulk send to many users, with static or dynamic content.
- Escalate notifications through multiple levels of response.
- Auto-cancel a pending incident notification if the site opens in time.
Looking to find out more about the Communications Pack?
1
We review your request
Tell us about your team and current setup in the form. We'll build the demo around your business needs.
2
A specialist gets in touch
We'll reach out to find a time that suits you and your team.
3
Your tailored demo
A remote walkthrough of the Patriot Systems features that matter to your operation.